Premium Emergency Roadside Assistance
Premium Emergency Roadside Assistance at Your Convenience
Our Premium Emergency Roadside Service (“PERS”) is an optional service which, if purchased, reduces your financial liability for services required to remedy non-mechanical problems of the vehicle and/or problems resulting from an accident or collision. To add Premium Emergency Roadside Assistance to your rental, ask your Hertz counter representative to add the service to your reservation.
FAQs
1. Isn’t roadside service already provided?
Our basic Emergency Roadside Service is included with every rental to help with those occasional mechanical defects that can occur. Our Premium Emergency Roadside Service protects you from the unexpected service costs resulting from many other types of problems. (Keys lost or locked in the car, flat tires, running out of gas, etc.)
2. What if I already have an automobile club membership that covers these things?
Most of those memberships have a service plan with limited usage. Instead of using up an allowed occurrence on a rental car, you may want to save those for your personal car. Our product would provide you with service for this rental.
3. Do other rental car companies charge for that?
Not all rental companies offer this option, but they all do charge the customer for the service in these types of situations. We offer this product to help prevent those unexpected expenses.
4. What does this service encompass?
In the US Hertz rates include Basic Emergency Roadside Assistance covering mechanical defects of the vehicle only.
Premium Emergency Roadside Assistance is an optional service which, if accepted, reduces your financial liability for services required to remedy non-mechanical problems of the vehicle and/or problems resulting from an accident or collision.
Please see below for a brief summary of cover in USD.
| Lock out service | maximum $250.00 per rental |
| Remote Unlock | maximum $105 per rental |
| Damage/Broken Keys, Fob, Key Card | maximum $500 per rental |
| Dead battery service | maximum $250.00 per rental |
| Spare tire mounting service | maximum $250.00 per rental |
| No spare tire towing | maximum $250.00 per rental |
| Out of Gas service | maximum $250.00 per rental |
| Out of EV Range/Charge Service (EV Range delivery) | maximum $250 per rental |
| Out of EV Range/Charge Service (towing to a charging station) | maximum $350 per rental |
| Lost key service | maximum $500.00 per rental |
| Missing/Stolen/Damaged EV Charging Cable/Adapter | N/A |
| Car Stuck/Winch Service | maximum $500 per rental |
Full details of the cover and conditions are available from each rental location.
Requirements for corporate account customers may vary. Please contact the appropriate department.
Would you like to learn more about our rental policies and restrictions? Choose any of the categories to the left and you can review detailed information regarding the qualifications and requirements for your next rental.
