FAQ's
Please choose a subject to see a list of most frequently asked questions regarding Hertz Business RewardsTM. If you have further questions, please e-mail hertzbusinessrewards@hertz.com or call 1-800-654-4405.
Enrollment
Membership
Free Rental Day Certificates
Hertz Gold Plus Rewards®
Rates and Reservations
Enrollment
Is there a fee for Business Rewards membership?
There is no cost to enroll in the program, and membership is free.
Do we have to cancel our membership with another car rental company?
You are not required to cancel your membership with any other company and you are never obligated to use Hertz.
After joining Business Rewards, can my company be billed directly for all traveling employees?
Hertz offers billing options that fit your company’s needs. Whether you need business travelers to charge their rentals to a company-guaranteed account or a Corporate Monthly Billing Statement to track employee rental activity, Hertz will work with you. Contact Customer Service at 1-800-654-4405 or hertzbusinessrewards@hertz.com for more information.
How do I change the address or contact name on my Business Rewards Program?
E-mail us at hertzbusinessrewards@hertz.com and we will update your account information.
Free Rental Days
How does a company earn Free Rental Days in the Business Rewards Program?
- The company's travelers must use the company's unique Business Rewards CDP # when booking Hertz reservations.
- Enrolled companies will earn one credit for every qualified paid rental day.
- Accumulate 15 rental credits and earn one Free Rental Day certificate.
- New accounts receive 10 credits just for enrolling.
- Earn double credit for all rentals completed during the first 90 days of your enrollment.
Do I earn credit towards Free Rental Days for all my Hertz rentals?
Rental credits are awarded and bonus credits are earned only for rental days relating to paid, qualifying rentals using a Business Rewards CDP#.
Do I earn rental credits when renting outside of the U.S.?
All qualifying rentals, regardless of the rental location, earn credits when your company’s Business Rewards CDP number is included in the rental agreement.
How does my company obtain the Free Rental Day certificates we earn?
When you make your reservations using your company's Business Rewards CDP number, Hertz will automatically track your rentals and mail your earned Free Rental Day certificates on a quarterly basis.
Where can my company's free day certificates be redeemed?
Business Rewards Free Day certificates can be redeemed for use on rentals at participating locations in the U.S., Canada and Puerto Rico only.
Can lost Free Day certificates be replaced?
Free Rental Day certificates will not be replaced if expired, lost, stolen or destroyed. Certificates mailed by Hertz to the contact at the address we have on record and not returned to Hertz by the U.S. Postal Service will not be reissued for any reason. Back to top
Can my company get retroactive Business Rewards credit for rentals that did not include the company Business Rewards CDP#?
No. Only qualifying paid rentals containing the unique Business Rewards CDP are eligible.
Hertz Gold Plus Rewards®
Can Business Rewards members also join Hertz Gold Plus Rewards®?
Yes. Your company's frequent travelers are entitled to complimentary membership in Hertz Gold Plus Rewards, our loyalty program for individuals.
How do my company's traveling employees enroll in Hertz Gold Plus Rewards?
Click here to obtain fee-waived complimentary membership in Hertz Gold Plus Rewards. Please refer to your Business Rewards membership package to obtain the PIN code required to access the form. Back to top
Rates and Reservations
Can I make reservations through a travel agent and still receive Business Reward benefits?
Yes. Please make sure your travel agent uses your company's exclusive Business Rewards CDP# to receive all the program benefits.
How do I make reservations using my Business Rewards CDP#?
Please visit hertz.com/businessrewards, call the dedicated Business Rewards reservations number at 1-800-654-8216, or contact your travel agent.
Can Business Rewards members use coupons or other discounts?
Yes, many coupons (with a Promotion Coupon number) and special offers can be used with this program. However, PCs are generally not permitted in conjunction with contract rates for this program. A PC# must be provided at the time of reservation. Please read the offer's terms and conditions for any exclusions.
Are Business Rewards program rates valid at all Hertz locations?
Yes, Hertz Business Travel Rates are valid at airport locations and special rates are offered at neighborhood locations. Back to top
